Solved: How long o2 keep records after account closed?

Anonymous · ‎31-03-2017

Hi Team,

I have terminated my previous o2 contract 2 year ago but now need some billing/payment information

How long o2 keep records (billing/ payments) after account closed?

Thanks

Regards,

Eelavan

Wa10 · ‎03-04-2017

If you ask to speak to Payment Management, they will be able to confirm the last payment amount and date for you if that's all that you need, as this information forms part of the financial records which need to be kept for much longer - usually 6 years+.

Although absolutely spot on that it's unlikely other account info would still be held, notes etc. as these would have been destroyed under the DPA requirement to only store information for as long as necessary.

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.

View solution in original post

Anonymous · ‎31-03-2017

@Anonymous I think it's 2 years but you will need to contact customer service

http://www.o2.co.uk/contactus

MI5 · ‎31-03-2017

Yep, 2 years is all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎31-03-2017

I have closed the account in Dec 2014.

@MI5 Is that mean they wont be able to confirm what was my final payment?

MI5 · ‎31-03-2017

I would guess not but call and ask anyway http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Wa10 · ‎03-04-2017

If you ask to speak to Payment Management, they will be able to confirm the last payment amount and date for you if that's all that you need, as this information forms part of the financial records which need to be kept for much longer - usually 6 years+.

Although absolutely spot on that it's unlikely other account info would still be held, notes etc. as these would have been destroyed under the DPA requirement to only store information for as long as necessary.

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.

Curr946 · ‎05-04-2017

Financial data retention period is now 10 years, but statement breakdowns etc are not kept more than two years.

Current Phone: Sony Xperia XZ Premium

O2

How long o2 keep records after account closed?

Transfer account

VAT BILL

When is my contract ending

Cracked screen

Top up