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How do I keep my old number when changing from pay as you go to monthly?

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Anonymous
Not applicable

on ‎11-02-2014 23:01

on ‎11-02-2014 23:01

I just got a simplicity sim from o2. I changed from pay as you go. They sent me the sim but it's a different number from my old pay as you go sim. Can I change the new sim's number back to my old one?

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MI5
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on ‎12-02-2014 08:44

on ‎12-02-2014 08:44

This is the correct form that you should use http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,Ts=Webforms,T=PreToPost
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous
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‎11-02-2014 23:28 - edited ‎11-02-2014 23:30

‎11-02-2014 23:28 - edited ‎11-02-2014 23:30

Hi yes just use this form here http://swapmysim.o2.co.uk/
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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎12-02-2014 08:44

on ‎12-02-2014 08:44

This is the correct form that you should use http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,Ts=Webforms,T=PreToPost
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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adamtemp64
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‎12-02-2014 08:48 - edited ‎12-02-2014 08:51

‎12-02-2014 08:48 - edited ‎12-02-2014 08:51

1 as per @MI5  answer

2 no the number on the other sim will be lost

3 full info here http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

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