How do I claim my free ear buds??

[Saynorj]

I bought the galaxy s20 and would like to claim my free ear buds. I have been onto the Samsung members app as instructed and cannot find anywhere within the app to make this claim. Can anyone please help? Where do I go on the app to claim?

Thanks so much.

Jo

[jonsie · Accepted solution]

Terms and conditions of Promotion here

Claim a pair of wireless Galaxy Buds 

Promoter: Samsung Electronics (UK) Limited. Must be a resident of or a company registered in the UK, Isle of Man or Channel Islands (18+). Pre-order a new Samsung Galaxy S10 or S10+ from a participating retailer between 20/02/2019 – 7/03/2019 and claim a pair of Samsung Galaxy Buds in white by redemption.

No cash alternative. Customers must complete the online claim form in the Benefits section of the Samsung Members app pre-installed, upload proof of purchase and provide all other required information before 8 April. Maximum 1 claim per Promotion Product purchased and maximum of 250 claims per Participant. See at www.samsung.com/uk/offer/galaxys10-preorder for full Promotion terms.

https://www.o2.co.uk/shop/samsung/galaxy-s10#contractType=paymonthly

[O2Karl]

Hi

The offer is available based on the handset you have bought which would be the Samsung S20 5G and Samsung S20+ 5G or the S20 Ultra 5G.

You can find the details by following this link:-

https://20202.samsungpromotions.claims/o2summer

[Cleoriff]

@Saynorj 

This is how it works.

Purchase a new Samsung Galaxy S20 5G, S20+ 5G or S20 Ultra 5G from O2 between 2nd July and 5th August 2020.

Wait at least 30 days from the date you purchased your eligible Samsung Galaxy S20 5G family device

When the wait period is over, you can go ahead and submit your claim. You need to do this within 60 days of making your purchase. How you submit your claim is up to you:

Samsung Members app: If you’d like to submit your claim using the Samsung Members app, you first need to register your new device on the app. You can do this using an existing account or you can register a new one. You can then complete the claim form on your new phone. To do this:

1. Visit the Benefits section of the Samsung Members app
2. Tap on the banner for this promotion
3. Select View details and start your claim

Our Website: Alternatively, you can submit your claim directly on our website (you will need to do this if you are a business customer). To do this, simply click Claim Now and start your claim.

Whichever route you choose, you just need to provide a few details about your purchase and some contact information to complete your claim.

For full information about how we manage your personal data, please see the Samsung privacy policy.

Validation

We check your claim. So long as you have provided all the necessary information, we’ll validate your claim within 5 working days.

https://20202.samsungpromotions.claims/gb/en/pages/o2summer/how-it-works