How can I cancel my current pay-monthly tariff, and get a new pay-monthly tariff?

[bekcol93]

Has anyone changed to a different tariff with 02 and been able to cancel their old tariff, but keeping the same number?

O2 are offering an upgrade on my existing tariff of 30GB data, etc for £30 but if I search the 02 website, I can get a new offer for for 100GB for £25... rip off in my opinion, giving new customers better deals!!

I know I can order the new sim tariff, but I can't cancel my old one and don't want to be double charged.

I need the data to be able to talk to family during isolation at the moment, can someone please advise me? @Martin-O2   @Marjo 

[jonsie]

You can take the new tariff then ask customer service to migrate your old number. That will then end your current contract and your new bill will contain any adjustments.

[bekcol93]

I can't get through to customer service though, Ive been trying for days

[O2Hannah]

Hi there!

This shouldn't be the case! We give new and upgrading customers the same deals to make it fair.

If you log into your My O2 account throught the app or on the website, you can actually upgrade to an even better deal! We are currently offering 100GB for £20 on a 12 month basis.

That also includes a 6 month free extra, including Disney+!! No need to start a new contract Just upgrade your current one.

Let me know if you need further help.

Hannah

[MI5]

@bekcol93 

You need to follow the upgrade path in your MyO2 NOT the tariff change.

[bekcol93]

Hi Hannah, thanks! I tried on my phone and my computer to see what deals were on offer, and via my 'upgrade' option, there was only the 30GB for £30. But I now can see the 100GB for £20, thanks! Do you know this - when I get my new sim deal via post, if I try and call up then or do it via the text iption to keep my number the same, will the old sim deal be cancelled?

[jonsie]

You need to call up hen you get the new sim. Assk to migrate and that will end the old contract

[MI5]

@bekcol93 

When you upgrade your contract just transfers to the new tariff.

No new sim cards or cancellations required.