Help Urgent - You have barred my phone

[Laym75]

Please can someone call me back on the number ending 140.. You in error disconnected me

for 2 months l never went mad as after 2 months you resolved it. I’ve been with you over 15 years and missed my payment this month due to been taken to hospital for ill health and you not only disconnect me but Barr me from trying to call you. This is double standards we have multiple accounts and I’m hugely disappointed. Also you have been double charging me for Disney plus for over a year how’s that happened?

Please call me urgently

[Cleoriff · Accepted solution]

@Laym75 

You need to contact payment management.

Details here Guide: Coronavirus Community Help and Support 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.(borrow a phone if needed

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

You can use Skype to call Guide: A Guide to Skype 

Or social media

 message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Laym75]

How do l do this if l cannot make calls and the chat features don’t work??

[Laym75]

Sorry didnt meant to sound rude but lve tried everything and lm loosing the will now x

[Cleoriff]

@Laym75 

I did add that you can use Skype (with a guide on how to use it) You don't need a phone for that....neither do you need a phone to message O2 on social media. The phone numbers I gave are for those of you who can borrow a phone to call. Hope that clarifies things for you?

Best of luck.