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Help I’ve been given a order number

Kyle98
Level 1: Joiner
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hi guys 

 

I got sent this on Wednesday and i got a order number but I've had no updates.. I'm slightly worried.


Thanks for your order - it's now full steam ahead at our end.


We'll process your order as quick as we can, so it will be in your hands
before you know it. And if you're itching for updates (which we're sure
you are), keep an eye on your inbox for news of its progress and
delivery.

 

does this mean I don't have the phone? I had to pay £255 that's still pending and I don't know why.  Can someone help..

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MI5
Level 94: Supreme
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@Kyle98 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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gmarkj
Level 59: Quartermaster
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What did you order @Kyle98?
If it was a phone it might be out of stock, or not released yet.
I'll tag the gurus to see if they can help @O2Georgina @O2Simon

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Kyle98
Level 1: Joiner
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It's the iPhone 12 Pro max

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O2Simon
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@gmarkj Thanks for the tag @Kyle98 will private message you regarding the issue.

 

Many thanks

 

O2Simon

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