Solved: Got problem with new SIM only

Boab · ‎17-10-2019

Got a new SIM only deal but when I put it into my unlocked phone I get ‘No Service’ message.

What do I do to get the SIM working?

Thanks

MI5 · ‎17-10-2019

@Boab wrote:
I got the sim from O2 telesales.

Logically it would suggest the sim is faulty but on the off chance they have sent it out un activated, give customer service a call to check Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎17-10-2019

Have you activated the sim?

Is it a sim swap you have done?

Where did you get the phone from?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎17-10-2019

@Boab

The sim should be activated already if it's a new simo account.

Where did you get it from?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Boab · ‎17-10-2019

Thanks for the reply.

How do I register it? I had a giffgaff SIM in previously and that runs on the O2 network so I know it’s compatible. Really stuck here.

Boab · ‎17-10-2019

I got the sim from O2 telesales.

MI5 · ‎17-10-2019

@Boab wrote:
I got the sim from O2 telesales.

Logically it would suggest the sim is faulty but on the off chance they have sent it out un activated, give customer service a call to check Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Boab · ‎17-10-2019

Thanks 🙏

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