Free gift scam?

[ashwood]

I purchased a new galaxy a35 phone with offer of new galaxy ear pods and not received them 3 months later still nothing?? Is this just a scam

[Cleoriff]

@ashwood 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[MI5]

@ashwood 

They would not have been sent automatically and should have ben claimed from Samsung.

It will be too late now to claim them unfortunately.