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Dapenrose · ‎12-06-2023

Recently upgraded & the deal was a pair off ear buds with the new phone a Samsung A54. Still waiting for a code to receive the buds, which was 4 week's ago. Is this a common problem?

MI5 · ‎12-06-2023

@Dapenrose

There have been some issues with sending codes, but you should get one after 30 days.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-06-2023

@Dapenrose

There have been some issues with sending codes, but you should get one after 30 days.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dapenrose · ‎12-06-2023

Thank you, I don't have any social media accounts, so I'll give them a ring. This upgrade has been a real problem this time. So many calls to complain. Wishing I had changed suppliers instead.

Benphill82 · ‎29-06-2023

Did you manage to get the earbuds or the code as I'm having the same

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Free ear bud offer

Contract

changing plans

My o2

When does my contract expire

Cancel data sim card