Final bill

[JustSomePerson]

Hi,

 I’ve moved to another provider because o2 data was non existent where I live. I spoke to customer services who promised that i would not have to pay anything because i was literally getting zero 4g. I’ve now received a final bill for £275. To say I’m unhappy is an understatement, how can i resolve this without waiting on the phone for a minimum of 30 minutes. 

[MI5 · Accepted solution]

@JustSomePerson 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

[JustSomePerson]

Cheers, will do. I was trying to avoid that as last time i spoke to them it took 1.5 hours. 

[MI5]

Good luck @JustSomePerson 

[JustSomePerson]

Got through immediately, issue resolved amicably, I’m very relieved. Got full credit so nothing to pay. 

incidentally i didn’t want to move providers  but was forced by lack of service. I’m sure I’ll be back once my local masts are working again. 

[MI5]

Well done @JustSomePerson 

See you back here in the future

[JustSomePerson]

O2 have ignored the agreements, direct debit of 275.00 just hit my account. Never coming back to o2 and trying to talk to anyone is a nightmare. You can’t get through to customer services but get straight through to retentions. I’m livid and i will take this further. What a truly shoddy and untrustworthy company. Never again

[MI5]

Standard.