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Faulty phone.

Leah7
Level 1: Joiner
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Registered:

Hello. Yesterday my phone kept turning on and off, not letting me click on apps, or let me text etc. Then it was stuck on the apple logo and the spinning loading sign for hours. I was going to reset my phone by connecting to a laptop later that day but my phone started working again. Although it’s on and working, it won’t stop showing an notification ‘important display message’ saying “Unable to verify this iPhone has a genuine Apple display”. This has never appeared before until it broke for them hours. 

I have warranty on my phone still and was wondering if you can fix this or send me new phone or advise me on what to do to fix it?!

 

thank you 

Leah weeks. 

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Bambino
Level 77: Grand Master
  • 19591 Posts
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Registered:

@Leah7 This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

You could also try Apple support: Official Apple Support

I DO NOT WORK FOR O2



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Bambino
Level 77: Grand Master
  • 19591 Posts
  • 957 Topics
  • 2712 Solutions
Registered:

@Leah7 This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

You could also try Apple support: Official Apple Support

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
  • 127059 Posts
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  • 21920 Solutions
Registered:

@Leah7 

O2 will repair it whereas Apple will replace it on the spot https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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