Solved: Failed payment

lauracascade · ‎03-02-2022

Hi I recently ported my number out to another network, my account is cancelled I cannot log in, I'm getting messages to say my bill is overdue, when I call I'm on hold for 30 minutes then the line goes dead,

How on earth do I get to speak to someone? So glad I left now

MI5 · ‎03-02-2022

@lauracascade

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

Note that there is also a text scam going around regarding bill payments which should be blocked and ignored.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-02-2022

@lauracascade

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

Note that there is also a text scam going around regarding bill payments which should be blocked and ignored.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Failed payment

Cancelling subscrption

Not renewing my contract

3G switch off

no service after porting number

Phone Upgrade