Solved: Extra charges

Anonymous · ‎02-10-2016

I have been charged £24.79 per minute for a scam call on a Sunday I dont think this is right O2 should contact account holders and or have some kind of securety to block this type of scam instead of giving the callers our hard earned money I will be £108. out of pocket.

MI5 · ‎02-10-2016

O2 are aware of some of these "callback scams" and all networks are working with the regulator to shut the scammers down.
Contact CS with the details as it will help the case and they may even refund you, although the correct route is through phonepayplus as previously mentioned.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Bambino · ‎02-10-2016

@Anonymous If you have an unexpected charge on your account you need to report it here: http://www.phonepayplus.org.uk/

I DO NOT WORK FOR O2

adamtemp64 · ‎02-10-2016

O2 can apply a premium rate outgoing bar to prevent this but as above only phonepayplus can help you unless it is to an international number and again o2 can bar international calls etc

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MI5 · ‎02-10-2016

O2 are aware of some of these "callback scams" and all networks are working with the regulator to shut the scammers down.
Contact CS with the details as it will help the case and they may even refund you, although the correct route is through phonepayplus as previously mentioned.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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