Extra allowance suddenly stopped

[Teapot90]

Has anyone had it where their free extras have suddenly stopped? I get 10gb and I also get 40gb free until 2021... i noticed this month I've only received 20gb free ...

[jonsie]

There ave been some issues with this recently

You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
Download and use Skpe to call any of the free numbers
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[Marjo]

Hey @Teapot90 , how are you getting on this week? It's been a few days since you posted about your data allowance so I just wanted to check if you managed to find out what the issue was in the end?

[Teapot90]

Havent managed to get through to o2 customer services. Renewal date is 6 days away so will have to see if it is still the same then. Hopefully just a blip.

[Marjo]

Thanks for coming back to give us an update @Teapot90 . Sorry to hear you haven't made any progress with this yet though. Please do keep us posted and if nothing appears with your renewal date, let us know and we can try see if anyone on our end could take a closer look to see what the issue might be.

[Teapot90]

Done the same again.