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Extra £150 o2 recycle offer

Level 1: Joiner
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Good evening, 


Hoping someone can help. I purchased a new S21 5G from o2 and the offer for an extra £150 runs out tomorrow at midnight on trade in of old phone with greater than £0 value. I am trying to recycle my old s10e and using the order number in the format ms-followed by the number but i keep getting an invalid code message. I have pasted the Ts and Cs but I can't see what I've done wrong.... 


Any help would be greatly appreciated i have been using the new phone for circa a month so its been more than 48 hours. Could it be because i used a PAC code to bring my old number?

Samsung Galaxy S21 5G, Samsung Galaxy S21+ 5G, Samsung Galaxy S21 Ultra 5G O2 Recycle Extra £150 Offer

Purchase the Samsung Galaxy S21 5G, Samsung Galaxy S21+ 5G or Samsung Galaxy S21 Ultra 5G on a pay monthly tariff direct from O2 between 1 July 2021 and 29 September 2021 and get an extra £150 when you Recycle your existing device (the “Offer”) –
Full Terms and Conditions
These terms and conditions (the “Terms”) govern this Offer which you must accept to participate. Please read the following Terms
carefully and keep a copy for your information.
Extra £150
1. Eligible Customers who make a Qualifying Purchase and then Qualifying Recycle using the order number from their
Qualifying Purchase (“Participants”) will receive an extra £150 from O2 in addition to the amount of the O2 Recycle trade
in value for their device (the “Extra £150”).
2. The Extra £150 from O2 will be processed and paid or credited in accordance with O2’s standard O2 Recycle terms (see unless otherwise set out in these Terms. The O2 Recycle terms may
change from time to time.
3. There may be a time difference between you receiving your O2 Recycle trade in payment or credit amount and you
receiving the Extra £150 depending on the method by which you complete your Qualifying Purchase and Qualifying
Recycle, provided that this time difference will not be more than seven (7) days.
4. One Offer per Participant only. Offer is not transferable. No cash or other alternatives.
Eligibility & Participation
5. This Offer is open to O2 customers, new or re-signing customers who make a Qualifying Purchase.
6. A “Qualifying Purchase” is an order of a Samsung Galaxy S21 5G, Samsung Galaxy S21+ 5G, Samsung Galaxy S21
Ultra 5G between 00:01 on 1 July 2021 and 23:59 on 29 September 2021 directly from O2 (the “Offer Period”) on a pay monthly tariff (pre-order terms apply, see, provided that these terms may change from time to time).
7. A “Qualifying Recycle” is the registration to trade in your device with O2 Recycle between 00:01 on 1 July 2021 and 23:59 on 5 October 2021 which has a value of over £0 on O2 Recycle, and the sending of the device to O2 Recycle so it is received by 23:59 on 19 October 2021.
8. O2 Recycle terms apply to the trade in, see The O2 Recycle terms may
change from time to time.
9. Qualifying Purchases are subject to their own eligibility criteria, status and credit checks and O2’s general terms for
consumers if you’re on an O2 Refresh contract which can be found at
10. Qualifying Purchases that are purchased and returned within the Change Your Mind period, or purchased through a third
party distributor, are excluded and will not qualify for this Offer and the Extra £150 will be forfeited and/or must be returned
to O2.
11. Participants who fail to comply with the terms and conditions of this Offer will be disqualified and the Extra £150 will be forfeited and/or must be returned to O2.
Other important terms
12. Participants should retain a copy of their receipt as proof of purchase.
13. O2 reserves the right to remove promotional material from circulation, amend these Terms or withdraw the Offer at any
point during the Offer Period. In the case of amendment or withdrawal a notice will be posted at the top of these Terms. In
the event of unforeseen circumstances the Promoter reserves the right to substitute the Extra £150 for an alternative of
equal or greater value. In the event of any dispute the decision of the Promoter is final. No correspondence will be entered
14. O2 will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits),
expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection
with this Offer, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in
which case that liability is limited to the minimum allowable by law.
15. O2’s decision is final with regard to all Offer matters.


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Level 1: Joiner
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I am having the same problem, the promotion runs to 29.12.21.


I have just spoken to Customer Services online and the woman was basically useless and was'nt aware of the promotion.


She has not put me through to 02 recycle and apparently there is over an hours wait.


Shocking service.


Did you speak to Customer Services?

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Level 1: Joiner
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I'm also trying to find out more of this subject... very hard to come by!


I've found this no on their website:


Opening times: Mon - Fri 9.00 - 5.00


Maybe worth sending an email rather than waiting over an hour on the phone

Message 3 of 3