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Excess charges

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Anonymous
Not applicable

on ‎03-05-2017 10:06

on ‎03-05-2017 10:06

I have recently travelled outside the UK and I have been charged 02 travel on certain days. I simply do not understand the reason for this?

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MI5
Level 94: Supreme
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on ‎03-05-2017 10:22

on ‎03-05-2017 10:22

If you make a call, send a text or use any data, you will currently be charged a daily rate for this.
https://www.o2.co.uk/shop/international/using-phone-abroad/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151896 Posts
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Registered:

on ‎03-05-2017 10:22

on ‎03-05-2017 10:22

If you make a call, send a text or use any data, you will currently be charged a daily rate for this.
https://www.o2.co.uk/shop/international/using-phone-abroad/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎03-05-2017 10:28

on ‎03-05-2017 10:28

@MI5 wrote:
If you make a call, send a text or use any data, you will currently be charged a daily rate for this.
https://www.o2.co.uk/shop/international/using-phone-abroad/

@MI5 isn't the daily rate bundle something that the OP needs to specifically request otherwise charges should be standard rate for that country?

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MI5
Level 94: Supreme
In response to Anonymous
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on ‎03-05-2017 10:35

on ‎03-05-2017 10:35

If you have a refresh contract the default setting is on so you would need to opt out.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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