Solved: Excess charges

Anonymous · ‎03-05-2017

I have recently travelled outside the UK and I have been charged 02 travel on certain days. I simply do not understand the reason for this?

MI5 · ‎03-05-2017

If you make a call, send a text or use any data, you will currently be charged a daily rate for this.
https://www.o2.co.uk/shop/international/using-phone-abroad/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎03-05-2017

If you make a call, send a text or use any data, you will currently be charged a daily rate for this.
https://www.o2.co.uk/shop/international/using-phone-abroad/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎03-05-2017

@MI5 wrote:
If you make a call, send a text or use any data, you will currently be charged a daily rate for this.
https://www.o2.co.uk/shop/international/using-phone-abroad/

@MI5 isn't the daily rate bundle something that the OP needs to specifically request otherwise charges should be standard rate for that country?

MI5 · ‎03-05-2017

If you have a refresh contract the default setting is on so you would need to opt out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Excess charges

help me please!!

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