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Level 1: Joiner
Posts: 10
Registered: ‎08-04-2020
Accepted Solution

Esim

Hi,

I would like to request an esim on my pay monthly account.

How can I do this?
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Posts: 106,328
Topics: 557
Solutions: 14,027
Registered: ‎04-04-2012

Re: Esim

@Sherlock 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

Or you can call into your local O2 store for an eSim pack.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)