Solved: Double data

Sara1 · ‎03-01-2019

I got my contract on the double data offer wich gave me 30gb so why after 15 is it telling me im out of data n wont refresh till next billing cycle 15days????????,

MI5 · ‎03-01-2019

@Sara1 the automated system sends the notice when your base tariff gets low but your bolt on will still kick in, so don't worry.

https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-01-2019

@Sara1 the automated system sends the notice when your base tariff gets low but your bolt on will still kick in, so don't worry.

https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎03-01-2019

It simply means the base data allowance of 15 GB has been used and the next 15GB of the offer has started.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Sara1 · ‎03-01-2019

Yeah it did kick in like 10min after i got the txt my phone number had changed over to switch my phone off n when i switched it back on my data had gone no way i used 15 gb in space of 15min ffs i use to manage on 5
a month b4

MI5 · ‎03-01-2019

@Sara1 it will probably all correct itself after midnight when the system refreshes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Double data

Applying staff discount

Out of contract

Travelling abroad - voicemail

Move number from one contract to another

Data Roaming in the USA