Double data

[Sara1]

I got my contract on the double data offer wich gave me 30gb so why after 15 is it telling me im out of data n wont refresh till next billing cycle 15days????????,

[MI5 · Accepted solution]

@Sara1 the automated system sends the notice when your base tariff gets low but your bolt on will still kick in, so don't worry. 

https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

[jonsie]

It simply means the base data allowance of 15 GB has been used and the next 15GB of the offer has started.

[Sara1]

Yeah it did kick in like 10min after i got the txt my phone number had changed over to switch my phone off n when i switched it back on my data had gone no way i used 15 gb in space of 15min ffs i use to manage on 5
a month b4

[MI5]

@Sara1 it will probably all correct itself after midnight when the system refreshes.