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Disney + Subscription offer not working

Philmcgrath
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on ‎07-07-2020 11:11

on ‎07-07-2020 11:11

I upgraded my account two weeks ago and had activated the 6 month free trial. However it is now saying I don’t have an active subscription and being asked to pay for it. I have tried to call customer service but they are only taking calls about upgrades. Can anyone help on here?
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MI5
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on ‎07-07-2020 11:19

on ‎07-07-2020 11:19

@Philmcgrath 

Say you are calling about an upgrade Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Philmcgrath
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on ‎07-07-2020 11:22

on ‎07-07-2020 11:22

I’ve tried that and once I get through they tell me I need to speak to customer service and put me back into the automated phone system which gives no option to get to customer service
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MI5
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on ‎07-07-2020 11:28

on ‎07-07-2020 11:28

@Philmcgrath 

Nothing we can do mate, sorry.

We're all customers here like yourself.

Have you tried going in store to ask for help?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Philmcgrath
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on ‎07-07-2020 11:35

on ‎07-07-2020 11:35

No worries, I wasn’t sure if anyone from o2 was on here. I’ll try a store.
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MI5
Level 94: Supreme
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on ‎07-07-2020 12:10

on ‎07-07-2020 12:10

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
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