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Unable to get through via phone Airtime / Device plan

Sando1980
Level 1: Joiner
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on ‎07-07-2020 11:24

on ‎07-07-2020 11:24

Morning , I've been trying unsuccessfully for three days to contact someone from O2 billing department my bill is incorrect I have finished the device plan and should be only paying Airtime yet 02 are still asking for a full payment. I have had the above confirmed via numerous Text correspondence. Any ideas? The calls just reach a certain process in the Call Tree then a very pleasant automated voice says "Goodbye".
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MI5
Level 94: Supreme
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on ‎07-07-2020 11:27

on ‎07-07-2020 11:27

@Sando1980 

All numbers here Guide: Coronavirus Community Help and Support 

but your bill only reduces if on a refresh contract Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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O2Tracey
O2 Support
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on ‎07-07-2020 12:38

on ‎07-07-2020 12:38

I would pop into store as they could help and probably move you to a SIM only deal till you want a new phone which would make your bill cheaper
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