This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Disney Plus

ChelseyDillon
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎21-04-2020 16:25

on ‎21-04-2020 16:25

hi, I got an email from you with a 6 month free for Disney plus however on my recent bill you have charged me for it.

please can someone look into this for me?
Message 1 of 3
279 Views
0 Kudos
2 REPLIES 2

jonsie
Level 94: Supreme
  • 93234 Posts
  • 609 Topics
  • 6978 Solutions
Registered:

on ‎21-04-2020 16:27

on ‎21-04-2020 16:27

Did you redeem the extra by following the link in the email or through My O2?

If you have been charged incorrectly you need to call O2

Guide: Coronavirus Community Help and Support 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 2 of 3
273 Views
0 Kudos

MI5
Level 94: Supreme
In response to jonsie
  • 144343 Posts
  • 634 Topics
  • 27671 Solutions
Registered:

on ‎21-04-2020 16:42

on ‎21-04-2020 16:42

@ChelseyDillon 

Free is only for new and upgrading customers.

Current customers are charged £3.99 for the pleasure.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 3
269 Views
0 Kudos
Top Kudoed Authors
View All
Top