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Direct debit

AM59
Level 1: Joiner
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on ‎27-01-2024 14:36

on ‎27-01-2024 14:36

O2 has stopped collecting my direct debit. It shows as set up .  I haven't changed bank accounts The chat bot doesn't understand this and trying to speak to someone is impossible .  24 minutes and still holding . Shocking .. spending ages to pay them !!!

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MI5
Level 94: Supreme
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on ‎27-01-2024 14:37

on ‎27-01-2024 14:37

@AM59 

Many issues with this just lately.

You can get in touch with Payment Management team on 0800 902 0217 who’ll sort it out for you.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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