Direct debit

[Suek]

Why has 02 taken monthly direct debit from my account when I switched to another provider a month ago. How do I get a refund when I no longer have an account and cannot get in touch with anyone?

[Cleoriff]

Hi @Suek 

If they took money out, it was probably something you owed.

If you want to contact O2 all numbers in this guide.. Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[b4u2]

Speak with customer service

[Cleoriff]

Yes, good idea, thats why I suggested it....

[jonsie]

[Cleoriff]

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@jonsie wrote:

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