Device charges

[Suzysue1]

Can you help me? Why am I still being charged for my device even though it’s fully settled? 

[pgn]

Nobody here can access your account, @Suzysue1 - contact O2 directly via Social Media using the details in the link just below this post or here:

Customer Service Number Charges

From your O2 mobile	202	Free
From a landline	0344 809 0202	Standard UK rate
From abroad	+44 7860 980 202	Free†

Opening times

Monday - Friday	8am - 9pm
Saturday	8am - 8pm
Sunday 8am - 6pm