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ChloeHodgkinson
Level 1: Joiner
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on ‎03-04-2023 23:31

on ‎03-04-2023 23:31

Good evening. I applied for a IPhone 14 Pro Max with the £30 deposit. 
I paid for the deposit through Apple Pay and it cleared through my bank that it took the money. As soon as that happened it came up on the o2 page that Apple Pay was not available and to enter my bank details even though £30 has been taken out of my account. 
Can someone look into this for me ASAP please. 

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MI5
Level 94: Supreme
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on ‎03-04-2023 23:37

on ‎03-04-2023 23:37

@ChloeHodgkinson 

It will be a pending transaction and won't be claimed by O2.

You can contact payment management for confirmation.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149078 Posts
  • 640 Topics
  • 28464 Solutions
Registered:

on ‎03-04-2023 23:37

on ‎03-04-2023 23:37

@ChloeHodgkinson 

It will be a pending transaction and won't be claimed by O2.

You can contact payment management for confirmation.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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