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Deposit refund

Michellemac11
Level 1: Joiner
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on ‎03-12-2020 07:15

on ‎03-12-2020 07:15

Hi I had paid a £275 deposit when purchasing my phone, I was told I could request it after my 4th bill was generated which I did on Monday, the guy on the phone requested it and advised me it would show on my app within 24hours then I had to call to have it transferred to my bank. It’s well past 24 hours and I have no idea where on the app I should look!
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MI5
Level 94: Supreme
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on ‎03-12-2020 07:38

on ‎03-12-2020 07:38

@Michellemac11 

It won't show until your next bill is generated but if you call customer service they should be able to see it and transfer it for you 

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