Solved: Data/whatsapp

ARose · ‎22-11-2018

Hello, i don't know if anyone can help me but my phone is showing i have 4G but my data isn't working so i cannot get onto the internet, send imessages or use whatsapp...is this happening to nayone else or does anyone know how to help atall please? its been going in since 6:30 this morning!

adamtemp64 · ‎22-11-2018

@ARose was a thread about data issues in London where are you

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Cleoriff · ‎22-11-2018

Hi @ARose

Try using 3G instead and see if that works?

Veritas Numquam Perit

ARose · ‎22-11-2018

Hiya,

It's not giving me the option to do that?

MI5 · ‎22-11-2018

Have you tried turning off and back on again?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ARose · ‎22-11-2018

Yeah I've done that three times, taken the sim out and put on airplane afew times. I phoned o2 earlier but the response I got was 'it is happening to people and we don't know why' and was told I would get a call back in an hour and have had nothing! that was at 10am!

MI5 · ‎22-11-2018

Well they never call back but if it is a network issue you’ll just have to hang on and see if you can find WiFi hotspots until it’s fixed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎22-11-2018

@ARose was a thread about data issues in London where are you

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

adamtemp64 · ‎22-11-2018

@ARose In settings mobile data mobile data settings turn 4g off there it will then use 2g and 3G data

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

ARose · ‎22-11-2018

I'm in Tunbridge Wells...I think it may be working now! Thanks for everyones help!

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