Data usage

[Confusedhomesch]

Hiya, not sure if anyone can advise...I can’t get through to a real person on O2 to ask direct so I thought I’d ask here!

I’m on a very old monthly contract with unlimited minutes/calls and data. This month my data has been slowed (to an almost stop) due to fair use policy, I’ve been uploading school work for my daughters home educating. I pay £24 per month for this, and buy my own phones.

When I look at my account it shows minute allocation as 0mb but says unlimited on a bubble on another page? Does anyone know what the fair usage? My husbands contract with another provider is £10 for 10gb and unlimited calls, I’ve not used this amount. Does this make sense... maybe time to leave after 15-20 years?

[Bambino]

@O2Daniel can you please assist @Confusedhomesch?

[O2Daniel]

Thanks for the tag @Bambino.

@Confusedhomesch I will private message you so we can discuss this further  

[MI5]

@Confusedhomesch 

Data shuts off after 4gb on the old legacy "unlimited" tariffs.

[Confusedhomesch]

Hello, thank you so much for for taking the time to reply🙏 yes I found this out today... tbh I think it’s time to move to a more cost efficient provider 💰

[MI5]

@Confusedhomesch 

There are much better deals available now that you can upgrade to. 

https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=Featured