Data usage not showing

30062020 · ‎30-06-2020

My data usage is not showing on the app or in my account. Is anyone else experiencing this issue? And does anyone know how to resolve it?

madasaf1sh · ‎30-06-2020

@30062020

Are you a unlimited data plan?

If you arent data can take upto 24hrs to update on the app and website.

If it isnt then you will need to call customer services on 202 from your handset, or use live chat if / when an agent is available and via https://www.o2.co.uk/contactus (a pop up will appear on screen)

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iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎30-06-2020

@30062020

It happens occasionally and will reset when your next bill is produced.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

30062020 · ‎16-07-2020

Thanks for your help, it did sort itself out.

MI5 · ‎16-07-2020

You're welcome.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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