Data add on problem

Bravo · ‎31-03-2020

I have increased my tariff data starting next billing date, but I want to buy more data for this month. The app won't let me and just gives me a message about cancelling my new tariff. How do I get more data for this month?

MI5 · ‎31-03-2020

@Bravo

You can't change anything once a tariff change is going through unless you can get customer service to do it for you Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Stacey · ‎31-03-2020

Hi Bravo

It may be because you have the tariff change pending on your account. You can also call 2202 directly from your mobile to add on more data.

Hope this helps

Stacey

O2Sean · ‎31-03-2020

Hi Bravo,

The app does have some limitations but MyO2 on the website should allow you to add on a one-off data bolt-on. This has worked for me in the past in store so I hope this helps.

O2

Data add on problem

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

Calls and SMS temporarily unavailable

How do I cancel a order