Solved: Data Bolt on - not working

Anonymous · ‎09-03-2015

Hi All,

This is my first chat in O2 cummunity.

I am on pay monthly and 3 days ago have added 500mb of data through bolt-on but till now I am not getting any network connection (when not using wifi). Tried 3 times to call the O2 customer care (202) but its always been held on queue for more than 7min and unable to reach. After that poor experience , same day i tried to leave O2 but even for that i need to wait in the queue. There is no online chat available in website.

Can someone please help me , why my network connection is not working even though i have 600mb of data in my account.? is there any activation required before using the bolt-on.? Appreciate your time.

Thanks

Pandian

MI5 · ‎09-03-2015

Try sending the word "active" in a text message to 2020.
Save the settings that get sent back to you and then re-start the phone.
Make sure you also have mobile data enabled in your phone settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-03-2015

Try sending the word "active" in a text message to 2020.
Save the settings that get sent back to you and then re-start the phone.
Make sure you also have mobile data enabled in your phone settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-03-2015

thanks, it worked

MI5 · ‎09-03-2015

Excellent news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

YawAddo · ‎24-08-2020

Just having the same problem. It is extremely IRRESPONSIBLE of O2 to hold back on data you have paid for. I tried texting “active” to O2 and this is what i got back:

Sorry we?re busy right now. Please try again later. You haven?t been charged for this message.

O2 sounds like the worst of them 😡😡😡

MI5 · ‎24-08-2020

@YawAddo

Need a bit more info from you please.

Phone type?

Has data ever worked?

How much data do you have remaining?

Have you changed anything on your account recently?

Are you in UK or abroad?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

YawAddo · ‎24-08-2020

No I haven’t changed anything. I am in UK. It shows i have 1GB due to expire on 28 Aug but i have no access to it. Shameful and a complete con!

MI5 · ‎24-08-2020

@YawAddo

Have you checked for network issues here O2 Service Status

Has data ever worked?

Have you got mobile data turned on in phone settings?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

YawAddo · ‎24-08-2020

Sorry my reply was incomplete:
Phone is iphone 11 pro max
Use data all the time but data from the package 2GB a month. Bolt on seemed to work ok untill the normal data on tariff ran out

MI5 · ‎24-08-2020

@YawAddo

Your normal tariff allowance is used first, then your bolt on data.

Unused bolt on data only rolls over for one month. If not used in the second month, it is lost.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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