Data Bolt on - not working

[Anonymous]

Hi All,

This is my first chat in O2 cummunity.

I am on pay monthly and 3 days ago have added 500mb of data through bolt-on but till now I am not getting any network connection (when not using wifi). Tried 3 times to call the O2 customer care (202) but its always been held on queue for more than 7min and unable to reach. After that poor experience , same day i tried to leave O2 but even for that i need to wait in the queue. There is no online chat available in website.

Can someone please help me , why my network connection is not working even though i have 600mb of data in my account.? is there any activation required before using the bolt-on.? Appreciate your time.

Thanks

Pandian

[MI5 · Accepted solution]

Try sending the word "active" in a text message to 2020.
Save the settings that get sent back to you and then re-start the phone.
Make sure you also have mobile data enabled in your phone settings.

[Anonymous]

thanks, it worked

[MI5]

Excellent news

[YawAddo]

Just having the same problem. It is extremely IRRESPONSIBLE of O2 to hold back on data you have paid for. I tried texting “active” to O2 and this is what i got back:

Sorry we?re busy right now. Please try again later. You haven?t been charged for this message.

O2 sounds like the worst of them 😡😡😡

[MI5]

@YawAddo 

Need a bit more info from you please.

Phone type?

Has data ever worked?

How much data do you have remaining?

Have you changed anything on your account recently?

Are you in UK or abroad?

[YawAddo]

No I haven’t changed anything. I am in UK. It shows i have 1GB due to expire on 28 Aug but i have no access to it. Shameful and a complete con!

[MI5]

@YawAddo 

Have you checked for network issues here O2 Service Status

Has data ever worked?

Have you got mobile data turned on in phone settings?

[YawAddo]

Sorry my reply was incomplete:
Phone is iphone 11 pro max
Use data all the time but data from the package 2GB a month. Bolt on seemed to work ok untill the normal data on tariff ran out

[MI5]

@YawAddo 

Your normal tariff allowance is used first, then your bolt on data.

Unused bolt on data only rolls over for one month. If not used in the second month, it is lost.