Solved: Customer complaint

Anonymous · ‎13-10-2016

Can someone please tell me if there's a number for complaining? 19 days of an unresolved issue that a blind monkey could do. 🙄

Thank you.

MI5 · ‎13-10-2016

Link here http://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-10-2016

Link here http://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-10-2016

I have taken all those steps but thanks anyways.

MI5 · ‎13-10-2016

Well that's the complaints process.
If followed and still not to your satisfaction you can escalate to the Ombudsman who will look at your complaint for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎14-10-2016

You could Google CEO O2 and drop his office an email.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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