Credit file URGENT

[Creditfile]

O2 are the WORST PROVIDER EVER.

16hours in 14 days I’ve been on the phone reporting a missed payment on my credit file for an account that was nothing to do with me! 6 months you took payment which has all now been refunded. DD cancelled but the incompetent team didn’t cancel the contract!! I’ve emailed creditfilereferrals@o2.com 24 times in 4 weeks! Each time getting an automated email to say will respond in 3working days, that’s on top of the 11 PEOPLE WHO SUPPOSEDLY DONE AMENDMENT FORMS WHICH WOULD TAKE 24 hours to correct. I’ve had NO CALLS,EMAILS,MESSAGES ETC. our mortgage application was declined because of this! I want IMMEDIATE CONTACT MADE AND I WILL BE TAKING LEGAL ACTION FOR THE FINANCIAL LOSS AND MY VALUABLE TIME! Your a joke!!!

[MI5]

@Creditfile 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[madasaf1sh]

@Creditfile 

Best thing to do, and one way that would have been quicker than contacting o2 would be do this via one or more of the CRA's, who will then contact o2 and ask if it is a correct file entry or if it can be removed.  This usually takes a week or so via the CRA's.

And if done via o2 it will take upto 60 days for your credit file to be updated, due to how the CRA's work..

Also with that volume of email you will have been classed as spam, as they normally take up to 15 working days to respond.. 

Unless you have been through the whole process with the CRA's and if needed taken it to the ombudsman then I dont see the point in Legal action..  And if you do go down the legal route you better make sure you have followed the cancellation process to the letter and not tried to do via Live Chat...