Credit check

[Leo-21]

I’ve been waiting since Thursday morning for credit check how much longer do I need to wait

[MI5]

@Leo-21 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Leo-21]

I’ve called them twice and the first person I spoke to said I would get an email today then the second person I spoke to said I’ll get an email tomorrow not really good getting Told two different things

[jonsie]

Sometimes takes up to a week

[MI5]

@Leo-21 

No one here can know how long they will take to review your case and make a decision.

The longer it takes though can usually mean it's not going to be accepted.

[Leo-21]

I spoke to one person over the phone and he said it looks like it is going through and they took £500 out my account for me to actually take out my contract so I thought they would of accepted it because of that?

[MI5]

@Leo-21 

That doesn't mean it's a certainty unfortunately, but hope for the best.

[Leo-21]

Got an email this morning from o2 and asking for proof of address from my passport or driving license and bank statements is this a good sign and hopefully able to go through with my order

[MI5]

@Leo-21 

Yes it's a good sign as it's an identity check.

[Leo-21]

Great that’s perfect!!! Glad to hear that sorry if I’ve seemed like I’m unpatient and that but thank you you’ve help me a lot