Covid19

Blu · ‎02-04-2020

Can i freeze my account temporarily because of losing my job?

Blu · ‎02-04-2020

Though to covid -19 that is

MI5 · ‎02-04-2020

@Blu

You need to ask O2.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Reece2020 · ‎02-04-2020

i just got an upgrade but didnt get the new sim, i have tried to call but nothing is going through. i looked online and it told me to go in to store. how do i get the new sim if i can go in to store

MI5 · ‎02-04-2020

@Reece2020

You can use your old sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Covid19

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

Calls and SMS temporarily unavailable

How do I cancel a order