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Coverage in Ballymoney, Northern Ireland

Flembot
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The coverage in the northern section of Ballymoney town in Northern Ireland is pretty grim. I work in the town and in my office the data speeds flucuate all the time. Its just not reliable at all. Yet a year or so ago it was absolutly perfect. Then literally one particular day it all changed and it has never been the same again. Some people complained and got the usual "we'll look into it" but nothing ever came of it. 

 

Any ideas as to how best to go about raising this with O2? 

I've no idea why the nature and reliability of the coverage changed in one day.

 

The 4G symbol on my phone sometimes changes to "E" when outside in a particular couple of spots.

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MI5
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@Flembot 

You can report it through the My Network app 

https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Flembot
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Yes I've done this but was unable to add any comments. 

 

In case it is worth mentioning - using the O2 My Network App - I ran a speed test in Ballymoney today. 

I noticed it was unable to complete measuring the "Response speed". It was unable to.

I force closed the app and tried again but it still failed to measure the response speed. 

 

Went to another location outside of Ballymoney and it measured the response speed among everything else just fine. Engineering issue?

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MI5
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Sounds like a site issue @Flembot 

Anything reported here O2 Service Status?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Flembot
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Nothing 😞 

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MI5
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OK 

I'll ask @O2Lisa  to do some checks in the morning @Flembot 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Lisa
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Morning all :smiling:

Thanks for the tag @MI5, I'll message you privately @Flembot and look in to this for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks :slight_smile:

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MI5
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Morning @O2Lisa :slight_smile:

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Lisa
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Happy Firday @MI5 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks :slight_smile:

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