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You need to speak to the Payment Management team on 0800 902 0217. It’s a free call.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best chance of getting through is to call at 8 am. Unfortunately there are many people in the same situation as yourself, so you need to try and call as early as possible to try to avoid a long wait on hold.
