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on 22-09-2016 20:08
Poor customer service, i wangt to renew my contract but can't seem to find somebody to chat to, everybody is busy. I'm a long standing customer and have 8 days to decide if i'm going to leave o2. Give me a good reason not to.
Not happy,
Andrew Hepworth
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on 22-09-2016 20:11
Call cs early mornings. around 8.00-8.30am for the best chance of getting through.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 22-09-2016 20:11
Call cs early mornings. around 8.00-8.30am for the best chance of getting through.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 22-09-2016 20:17
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on 22-09-2016 20:17
Same every year at this usual launch time . Just review the community every September and you will see the pattern
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 22-09-2016 21:22
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on 22-09-2016 21:22
@adamtemp64 wrote:
Same every year at this usual launch time . Just review the community every September and you will see the pattern
Yes...and sad that O2 never seem to learn from it. Other customers are needing attention and being passed over...
Veritas Numquam Perit
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on 23-09-2016 05:00
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on 23-09-2016 05:00
Ongoing isuues with both the two major phone launches mean that the same people are calling and using live chat 2 or 3 times a day, more in some cases from what I've been reading.
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on 23-09-2016 06:21
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on 23-09-2016 06:21
@jonsie wrote:
Ongoing isuues with both the two major phone launches mean that the same people are calling and using live chat 2 or 3 times a day, more in some cases from what I've been reading.
Too true it must be frustrating for other callers but as @Cleoriff says when will O2 learn from this annual issue
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 23-09-2016 22:09
You need to go into go into o2 shop they will help you

