Contract renewal

[hdshrinkerea]

Poor customer service, i wangt to renew my contract but can't seem to find somebody to chat to, everybody is busy. I'm a long standing customer and have 8 days to decide if i'm going to leave o2. Give me a good reason not to.

Not happy,

Andrew Hepworth

[MI5 · Accepted solution]

No one can help you with that on here mate.
Call cs early mornings. around 8.00-8.30am for the best chance of getting through.

[adamtemp64]

Same every year at this usual launch time . Just review the community every September and you will see the pattern 

[Cleoriff]

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@adamtemp64 wrote:

Same every year at this usual launch time . Just review the community every September and you will see the pattern 

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Yes...and sad that O2 never seem to learn from it. Other customers are needing attention and being passed over...

[jonsie]

Ongoing isuues with both the two major phone launches mean that the same people are calling and using live chat 2 or 3 times a day, more in some cases from what I've been reading.

[adamtemp64]

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@jonsie wrote:

Ongoing isuues with both the two major phone launches mean that the same people are calling and using live chat 2 or 3 times a day, more in some cases from what I've been reading.

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Too true it must be frustrating for other callers but as @Cleoriff says when will O2 learn from this annual issue

[Leeds6]

You need to go into go into o2 shop they will help you