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Contract ended but still being charged

Phil88
Level 1: Joiner
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on ‎09-10-2023 15:18 - last edited on ‎09-10-2023 15:30 by Community Manager

on ‎09-10-2023 15:18 - last edited on ‎09-10-2023 15:30 by Community Manager

Hi, my 02 number was (REMOVED) which the contract ended on 22nd September 2023. I had requested the PAC code and switch to a new provider on 23rd September 2030.  Why has 02 collected the monthly payment of £7.03 from my direct debit today?

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jonsie
Level 94: Supreme
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on ‎09-10-2023 15:36

on ‎09-10-2023 15:36

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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