Contact us

[Susan5]

How do I talk to a real person?

[Cleoriff · Accepted solution]

@Susan5 

Try any of the numbers in these guides Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

[Bambino]

@Susan5 Because you're not buying anything, O2 won't consider your call important, so use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

Alternatively, to discuss your issue with customer service, the advice below is from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.