Classic payg

[Anonymous]

Can you please tell me why my blance has reduced  by £1 during today when I have not made any calls or texts?

Thank you

[MI5 · Accepted solution]

There is a £1 web daily charge for data use.
Turn off mobile data on handset if not required.

[Anonymous]

Thanks for reply, turned off data usage and guess what!   balance increased by 97p.  Funny old world.

[MI5]

It certainly is
Glad you're sorted.

[jonsie]

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@Anonymous wrote:

Thanks for reply, turned off data usage and guess what!   balance increased by 97p.  Funny old world.

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Wow

[Anonymous]

where in tarif info does it advise about £1 per day charge?

I dont have internet on my phone so definitely would not want to be charged

AND

obviously I cannot turn it off!!

[adamtemp64]

There is no web daily charge on the new classic PAYG from 17th november 2016 http://www.o2.co.uk/termsandconditions/mobile/pay-as-you-go-charges-terms-classic-pay-as-you-go

On classic since 17 11 2016 it is charged at 5p a mb

http://www.o2.co.uk/help/pay-as-you-go/classic-pay-as-you-go

[Anonymous]

many thanks for clarification. as is clear I am 'new' and just getting to kow it!!

[MI5]

It refers to turning data off on phone anyway, not on the tariff.

[Anonymous]

I have recently joined the Classic PAYG  from a previous old type of PAYG. There is no "daily" charge  of £1 for data. If your account gets deducted by £1, just wait a couple of hours and it will be recredited automatically without the need to switch data off. I gather this is a bit of a" hang on 2" from some previous tarriff system and they have not upgraded the software properly.

What is more concerning with this "new" Classic PAYG tarriff is that it does not correctly assess the data you are using. I have instances where my phone is using very small amounts of "background " data, i.e. the android system contol etc. , i.e. typically less than  say 0.02Mb at a time, but  my balance gets deducted by 1p. This effectively would work out at 50p per Mb instead of the 5p per Mb as quoted for this tarriff !!.

This" hopefully" may be looked into by O2 and perhaps the software updated so it properly counts the data used and charges correctly the 5p per Mb. as advertised. Otherwise it will contravening consumer laws.