Claiming upfront payment back

[Fee]

I purchased an Apple Watch and need to speak to someone to claim the upfront deposit back but every time I phone o2 there isn’t an option for this and the automated system cuts me off. Who do I call?

[Cleoriff]

@Fee 

Just press any option to get through. You get your deposit back after 3 months of on time payments. It will be credited to your 4th bill. If you want it in your bank, you have to tell them this.

Guide: How to find help & contact O2 

Other numbers to try

 0800 977 7337,  0800 587 4005 and 0800 090 1808

You could try Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[jonsie]

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808