Charges on bill for calls not made

[Anonymous]

Not sure if anyone is having a similar experience to myself, but I am having charges on mobile bills going back the past 2-3 months for calls to a mobile number that I don't know and is not saved in my phone.

According to the T&C's the number should be included in minutes but when I spoke to O2 they said it was logged as a special number. Calls are being made on my account to a number that the phone does not log as being called. I tried calling it the otherday and it is a voicemail box with someone with I think an Australian accent. I am definitely not making the calls the bills state I am and the phone has not been out of my posession.

The number in question is 07937642129. My bills show calls as many as every 1-2 days lasting between 10-30 seconds, which doesn't sound much but it is racking up my call charges!

I spoke with someone around a week ago and was told that someone p[robably borrowed my phone and altered the call log history. Only when I insisted I have not actively made these calls was I told an investigation had been launched and I would hear, back but I have not heard anything.

There was something online about apps with call permissions making calls that the phone would have no record of, but I have heavily limited the app permissions to very mainstream apps and the issue is ongoing.

Any advice or ideas?

Thanks! James 

[MI5]

Number is listed as 07937642129 Walters Jace 23UFGU Eastington and Standish , Stroud
http://uk-community.com/uk-community.php?id=I365582

[Anonymous]

Thanks yeah I had seen that listing as I googled the number. It doesn't make sense to me that it is listed as a special number by O2 when an internet search makes it look like a normal mobile, and why it is on my bill when I am not calling it. Thanks for you reply!

[MI5]

Only cs can help answer that mate - it certainly appears to be normal!

[viridis]

Best guess would be it's a premium number hidden behind a mobile number (if such thing exists?)

[Curr946 · Accepted solution]

Check that its not saved as your voicemail number, or that calls are being diverted there rather than your voicemail. Try calling *#61# then *#62# then *#67#. Each time you should be told what, if any, number your diverts are set to. None should read that number. If they do, dial ##61# etc to cancel the diverts.

[madasaf1sh]

The 07937 range is a Jersey Telecom Number and as such is not counted as a UK number, for billing etc. (We have offices in Jersey 🙂 )

These numbers are usually used on global sims if issued in the UK.

As such they are classed as Special numbers and charged as such...

[jonsie]

I fully understand that but the OP is adamant he hasn't called that number so somehow calls are being routed through that number. O2 need to investigate. 

[MI5]

@Anonymous it might be worth you installing AVG anti virus just to see if that flags any suspicious apps on your phone.

[Anonymous]

Thank you everyone for your help. I checked the divert calls log as detailed by a member above and one of those was set to call this number after 20 seconds! I have no idea how as I didn't set it knowingly - appears to be an attempt by an app to make some money I assume. Thank you!