Charges abroad for unanswered spam calls

[Katie0123]

Hi,

I have seen that there are recent charges on my account for calls to me while I am in Bolivia, but that are spam calls and that I did not answer. Can you advise?

Both calls were charged at £2.00.

Thank you. 

[slynch5888]

Yes its a normal O2 tactic to charge you for just the fact you're leaving your sim card roaming outside EU even though you don't intend to pickup the calls you don't recognise. Same happened to me in Kazakhstan when 4 calls were charged because I had my voicemail enabled before leaving UK.  Problem O2 don't seem to understand is I'm supposed to be allowed to receive sms messages for free yet its my fault spam calls came in & my voicemail was enabled before leaving UK.  I wouldn't mind if the voicemail was recorded on a server in Kazakhstan but it isn't its recorded in UK.  Fact is O2 don't seem to think I should be allowed the choice when to dial into my Voicemail or not and when to ignore a call from an unknown number.  I'd understand if I called my voicemail box whilst outside the EU abroad to listen but I didn't.  Its just O2 robbing.... you can finish the sentence.  best set your Spend Cap to £0.00   then you can still receive sms messages like for  2FA when logging into other online accounts etc.

[Enlli]

Nothing to do with O2 all networks work the same re voicemail and it's been like that since the start. I had it in Rome when there was only 2G In the late 1990's

So you can move networks but you won't escape the problem. It's a simple thing to turn Voicemail off before you depart 

[pgn]

Voicemail is overrated anyway - leave it off and disable all diverts: if you are on your mobile, the caller will get a busy signal, their phone will auto-call back after 30secs or so. If your mobile is out of range of a signal, caller will be told the mobile they are calling is unreachable. Simples. Less panic and stress all-around.