Changing Business Account to Personal Account

[Anonymous]

Opened an account without O2 mid January, went on a 30 day rolling contract whilst I waited for my Vodafone contract to end, upgraded to a 12 month contract today but the account is a business account as apparently that's how it was set up in store, is there any way that I can change this to a personal account? 

[viridis]

Question,
On all the paperwork that comes with my contracts or upgrades it says at the top "consumer credit agreement" and consumer service agreement"
What does it say for business tariffs?

[Bambino]

It's not just wrong, it's dishonest. A person mis-sold a contract like that would certainly be within their rights to cancel, wouldn't they?

[Cleoriff]

I have learnt something today. I was sure this would have been a 'trusted partner'. Absolutely disgraceful.

[Cleoriff]

---

@viridis wrote:
Question,
On all the paperwork that comes with my contracts or upgrades it says at the top "consumer credit agreement" and consumer service agreement"
What does it say for business tariffs?

---

If honest @viridis I doubt many people would notice even if it said 'business consumer agreement'

They would probably think that meant business between O2 and the client?

[viridis]

True

[MI5]

---

@viridis wrote:
Question,
On all the paperwork that comes with my contracts or upgrades it says at the top "consumer credit agreement" and consumer service agreement"
What does it say for business tariffs?

---

Adam is the only one I know who has had one personally.

[adamtemp64]

@MI5 Sorry not been on so far apart from starting to search various t&c to try and help the op. (In my second home after work)

As far as I can remember as we started the business contract many years ago and kept upgrading some via a partner and then back to O2 I am sure it mentioned business contract. And of course the cooling off etc is non exsistant.

When I have time at the weekend may look out some old paperwork. (If still on my PC)

But as this happened today if the op can prove that at point of sale no mention of a business contract was discussed then it should be a material breach of contract that o2 customer services should agree to a reversion to consumer tariff . ( my personal opinion)