Cannot receive calls from some numbers.

[UnhingedLegion]

Hello. For the past 2 weeks my son cannot call me (has no issues calling anyone else) it just states ‘call failed’. I have had some companies state (via email) that they cannot call me also. My partner can call me fine from her mobile, but when she tries from her work number it states ‘call failed’. I have reported this to customer services and they have provided a new SIM card, but the problem persists. The longer this continues l, the more anxious I become because my son cannot call me. Texts work fine however.

It's a really weird issue.

I have reset and hard reset my iPhone 14 Pro Max.  I have (as has my son) deleted and re added our contacts for one another, but no change.

I can’t find anything online either.

We are all on the same network.

Anyone have any ideas or experience with this?

[MI5]

@UnhingedLegion 

Sounds like you need O2 to refresh your network connection.

Guide: How to find help & contact O2 

[UnhingedLegion]

I have contacted them twice, so you'd think they would have performed a refresh? I wouldn't even known to have asked or suggest this.

[MI5]

@UnhingedLegion 

You need to hold their hands these days.

They appear to just drag anyone off the street to answer the calls.......