on 27-08-2019 15:44
Solved! Go to Solution.
on 27-08-2019 15:55
on 27-08-2019 15:55
@Roxanne1 Please take a look at this guide: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
on 27-08-2019 15:55
on 27-08-2019 15:55
@Roxanne1 Please take a look at this guide: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
on 27-08-2019 16:05
on 27-08-2019 16:05
Your contract carries on monthly unless you cancel. You will now need to give 30 days notice. All explained in the link above.
on 27-08-2019 16:57
on 27-08-2019 16:57
If you want to keep your number, text PAC to 65075 https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/text-to-switch-simple-to-switch-mobile...
Give the PAC to whoever you join and this will cause your final bill to be produced.
If you don't want to keep your number you can get a STAC code by texting STAC to 75075, give this to whoever you join and they'll trigger the cancellation and last bill process for you.