So
Took out a plan online for £26 a month, unlimited data in August. Decided within the 14 days that the plan was no longer suitable, so went ahead with cancelling. Initially there was complications since I had asked for the plan to be cancelled whilst the phone number porting from another network was occurring. Anyways, that got dealt with.
I rang O2 to find out about any possible charges. The adviser said that I would be charged £26 as it's a credit related thing. I could request the refund in September so I said that is fine.
Now today, a new email has came (last email was 22 Aug). For some reason its another bill? Its subject title is "your O2 bill is ready". Says hello "xxx", then followed by: your bill goes up to 1st September, your airtime plan is: £544.16, we'll take payment in 14 days".
What the heck? The plan was already cancelled within the 14 days, barely used it, it was a sim only plan, cancelled it. Credits been taken which I will resolve in good time since it was only £26 but is O2 scheduling the £544.16 to come out? If so, I will ring them. I'm posting here to just get other opinions since this is clearly wrong and I shouldn't really be getting bothered by O2 anymore if the plan was cancelled as my own decision.
