Canceling a contract for my ill father who is unable to do it himself

[Anonymous]

I was wondering if I could get some advice on this, as both O2 customer services via telephone and in store haven't been at all helpful. 

My dad is currently in hospital and for his birthday my mum got him a new contract on O2 with a smartphone as he had yet to upgrade. We were told on the phone that because of the circumstances, we would be able to cancel his current contract (with o2) in store because it is actually due for an upgrade. We have then been told in store that we cannot do anything about this contract because it is in his name, which means my parents are now paying £80 a month. I am not even communicating with my dad via the phone right now as he is unable to speak, only by text, which means it is impossible for him to cancel his contract despite wanting to. Is there any way I can be assisted with this before it ends up costing my parents considerably more than they signed up for? I just want to know if there is a way that I can communicate on his behalf that they will accept.

Thanks.

[Cleoriff]

---

@Anonymous wrote:

I don't particularly want to ask for a letter for a phone company but I feel i've little choice!

---

I can assure you that your GP is used to dealing with things like this.(Or even your Dads consultant /specialist nurse from his hospital.

Its part of their 'duty of care'... (As a nurse I have provided such letters in all sorts of similar circumstances)

[Cleoriff]

Edit: It is excellent advice to follow CAB guidelines as well....but for speed I would initially ask the medical/nursing staff....

[Anonymous]

If a letter plus CAB guidence is the way forward then it is definitely the route i'll be going down as my mum is actually unable to deal with this without getting highly anxious and erratic because she has very poor coping skills, even more so with my dad being ill. Thank you all for support and advice, will get back with an update when i've made some calls this week!

[jonsie]

Good luck and I hope your father is soon on the mend and back home.

[Anonymous]

Good luck.

[Cleoriff]

---

@Anonymous wrote:

If a letter plus CAB guidence is the way forward then it is definitely the route i'll be going down as my mum is actually unable to deal with this without getting highly anxious and erratic because she has very poor coping skills, even more so with my dad being ill. Thank you all for support and advice, will get back with an update when i've made some calls this week!

---

Best of luck to you...(All good wishes speeding your way)

If we can help further, please come back and let us know

[MI5]

All the best.....

[Bambino]

Isn't it good to know how compassionate O2 Customer Services are in a situation like this. As if the OP wasn't under enough stress. O2, you should be ashamed.

Best wishes, banana 18. Hope you can get this sorted quickly.